FAQs
What currency are the prices do I see in the site?
All prices are in USD.
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 24-48 hours production time for your order to ship out, average shipping times are 2-4 business days.
Tracking numbers will be sent via email notification once the order has been SHIPPED. If you don't have a tracking number after 7 business days please email us at info@treknexplore.com.
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. We will send you a return label via email, once we have received the product we will refund the full amount of your original purchase. Please Include your name and order number on the returned parcels.
Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund. Place a return request at info@treknexplore.com.
I have entered an incorrect address what do I do now?
If you have misspelled or auto filled in an incorrect address, simply reply to your order confirmation email and provide the correct address. You may also notify us via email at info@treknexplore.com. If the given address is wrong we can change the address to the correct one within 24 hours.
How long does shipping take?
Shipping times vary depending on your location. The average shipping time is 2-4 business days.
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help! Please send us an email to info@treknexplore.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly. As always, we thank you for your business!
All prices are in USD.
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 24-48 hours production time for your order to ship out, average shipping times are 2-4 business days.
Tracking numbers will be sent via email notification once the order has been SHIPPED. If you don't have a tracking number after 7 business days please email us at info@treknexplore.com.
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. We will send you a return label via email, once we have received the product we will refund the full amount of your original purchase. Please Include your name and order number on the returned parcels.
Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund. Place a return request at info@treknexplore.com.
I have entered an incorrect address what do I do now?
If you have misspelled or auto filled in an incorrect address, simply reply to your order confirmation email and provide the correct address. You may also notify us via email at info@treknexplore.com. If the given address is wrong we can change the address to the correct one within 24 hours.
How long does shipping take?
Shipping times vary depending on your location. The average shipping time is 2-4 business days.
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help! Please send us an email to info@treknexplore.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly. As always, we thank you for your business!
